For Free Return
NeoStrata Lotion Plus AHA 15, 6.8 oz
NeoStrata Lotion Plus is an extra strength lotion with 15% AHA (glycolic acid) that can improve the visible signs of aging, even skin tone, relieve dry skin and improve overall texture when used as part of a daily skin care regimen. Fragrance free.
- Only available through physiciansÌâ
- Light multi -purpose lotion for face and bodyÌâ
- To help improve the skin's appearance and textureÌâ
- For experienced AHA users with normal to oily skinÌâ
- For patients who have already used the Skin Smoothing Lotion and want a higher strength productÌâ
- For use day and night for the face and body (daytime use with a sunscreen)Ìâ
- For use prior to an SRS peel to help prepare the skin
Apply to face, hands and/or body daily for two weeks and twice daily thereafter, as tolerated. Gently smooth in the lotion until it disappears. Daily use of a sunscreen with this product is recommended.
For external use only. Avoid contact with eyes. If irritation develops, discontinue use. Keep out of reach of children. A mild temporary stinging may occur in individuals with sensitive skin. For adult use only.
Water, Glycolic Acid, Propylene Glycol, Stearic Acid, Ammonium Hydroxide, Hydroxyethylcellulose, Glyceryl Stearate, PEG-100 Stearate, PEG-40 Stearate, Isopropyl Palmitate, Cetyl Alcohol, Sorbitan Stearate, Magnesium Aluminum Silicate, Cholesterol, Stearamidopropy Dimethylamine, Isostearic Acid, Dimethicone, Petrolatum, Tetrasodium EDTA.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 13720 Midway Rd Ste 109 Dallas Texas US 75244.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 13720 Midway Rd Ste 109 Dallas Texas US 75244
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.